Have a question ?
We pride ourselves on not only making great products but also on great customer service. If you have any questions about your cookie orders, storage, or anything else, we're here to help. Explore the answers to our most common queries below, and feel free to get in touch if you need further assistance.
Frequently asked questions
Do you have a physical store?
No, Kookie Haus predominately is an online store but we do attend various events and markets across Auckland. Follow our social media for updates on where to find us!
Why is the only product I can order online, the Classic Chocolate Chunk cookie ?
While we understand it might be annoying having only one flavour to pick from, but its simply because our stuffed cookies are far to delicate to send in the post and at this stage we only have packaging made for the Classic chocolate chunk cookie, once we have designed our packaging for our next chunky cookie we will have another option and so on, so watch this space.
Do you deliver ?
Yes, we deliver nationwide for a flat fee of $7.50. If you order over $100 it's FREE delivery.
Do you offer gluten-free or keto products?
No, we no longer make gluten-free or keto cookies.
Do you have vegan options ?
Yes, we do! When ordering online please check the "dietary requirement" option and select Vegan. We also have other vegan options at our markets and events
Are your cookies Halal / Vegetarian friendly?
Yes, all of our cookies are Vegetarian and Halal friendly.
Do your cookies contain nuts?
Our cookies are made in a peanut free kitchen BUT we do have hazelnuts onsite for our stuffed "Mad Nutter" nutella cookie therefore our cookies may contain traces
My order has not arrived yet.
Please check your tracking details provided in your confirmation email first (be sure to check your junk folder). If you have checked your tracking and still have further issues or concerns, please email us at info@kookiehaus.com
What weekly markets do you go to?
Tuesday- Albany night market. North harbour stadium carpark H 4 - 10pm (weather permitting)
Thursday- Henderson night market. Under Kmart carpark 5 - 10pm
Friday- Mewburn night market. Trusts Arena 4 - 9pm (weather permitting)
Sunday- Clevedon farmers market. Monument road 8am - 1pm
Silverdale night market. Under The Warehouse carpark 5 - 10pm