DELIVERY- Please read before ordering
We use NOW couriers and Halls freight. We CANNOT guarantee what day it will get there. It usually is an overnight service, but please be aware the couriers can sometimes have a few delays. So please be patient.
Allow an 1-2 extra days for rural addresses
We DO NOT send orders on Saturday or Sunday as there is no courier service
If you want your order for a particular day, contact us first rather than placing a order and thinking you are the only customer/order we have and whingeing to us that it has not arrived in time.
Sometimes due to large amounts of orders coming through, please allow an extra day for us to process your order, but just know we are trying to get your order to you as quickly as possible.
Lastly should your order get lost in transit and be old/ruined/damaged by the time it gets to you, please do not send us a rude and bitchy email, even though it was not our fault because the courier delivering it was late etc, we are NOT like your usual business that states some crap disclaimer like "Once its out of our kitchen it's your responsibility not ours, buy at your own risk blah blah blah. We stand by our products 100%, which means if you are not happy with them, than neither are we and either a refund, replacement or store credit will be issued to you. Once we even sent a parcel 3 times to the same customer !!! which was due to the couriers fault and not ours. (We have since changed courier company).
So rest assured you can buy with confidence when shopping with Kookie Haus