FAQ's

Q: Whats your shop address?

A: 2/20 Pooks road, Ranui Auckland 

 

Q: Shop opening hours?

A: 7 days a week 9am till 4pm

We may close on the odd occasion, so be sure to check out our social media pages for updates.

 

Q: Is everything instore Keto?

A: No, we have keto options

 

Q: Is everything instore gluten free?

 A: No, we have gluten free friendly options 

 

Q: Is everything instore Vegan?

A: No, we have vegan options

 

Q: I want to place an order for pick up tomorrow.

A: See "PICK UP- please read before ordering" page

 

Q: I placed an order and it has not arrived yet?

A: If you have provided an email at checkout, you will automatically get an update /tracking number, we advise checking that first. Please note. Orders placed after 12pm will NOT be processed the next day, and should the following day fall on a Friday, we will not send it as the couriers do not deliver weekends and we do not want it sitting at the depot ruined, in this case your order will be made and sent Tuesday (we are closed Monday's).

If you require your order for a particular day, please contact us first or be sure to leave a comment in the notes section (just before checkout) Please do not assume you are the only customer/order we have.

 

Q: I have a cafe and would like to stock your products, do you offer wholesale?

A: Absolutely. Please send us a email and we can send you all in the information you need

 

Q: Do you have a seating area?

A: No we do not. There is a park approx 50metres down the road from us that has tables/seats

 

Q; I'm pregnant, can I eat your cookie dough?

A: 100% - our cookie dough contains no eggs & we heat treat our flour also

 

Q: Is your cookie dough raw?

A: Technically NO, we heat treat our flour to remove that raw "doughy" taste & texture, it contains no raw eggs (or eggs of any sort)

 

Q: Do you deliver?

A: Yes. Please see "DELIVERY- Please read before ordering" page

 

Q: I am diabetic, can i eat anything?

A: YES. We have diabetic friendly / keto treats available. Slices, cheesecakes, brownies, cookies and we can even custom make whole cakes / cheesecakes and pies.  If you are making a special trip out, we recommend calling us first and we can put some aside for you, as we sell out fast especially on the weekends.

 

Q: I am doing keto and really want something sweet, Do you have anything for me?

A: YES. We have keto treats available. Slices, cheesecakes, brownies, cookies and we can even custom make whole cakes / cheesecakes and pies for that special occasion.   If you are making a special trip out, we recommend calling us first and we can put some aside for you, as we sell out fast especially on the weekends. Nutritional information available instore as well. All of our keto products contain NO MALTITOL / ISOMALT. We make our own chocolate / marshmallows as well. Contact us for wholesale price / product list

 

Q: Gluten free options?

A: We do have afew options available. We do use gluten free ingredients, however they are made in a gluten environment, therefore they may contain traces.  

 

Q: Do you cater for weddings?

A: Yes any special occasion. Birthdays, Baby showers, Hens nights, Corporate, etc. - custom designs & flavours welcome

 

Q: Who are the masterminds behind the concept?

A: Jenna Chamberlain & Wesley Cannary

 

Q: Do you make everything on-site?

A: Yes we do. Every morning we are hard at work baking and creating delicious treats, so don't insult us by thinking and asking us "Do you make everything here?" Of course we do. These are our signature products , all of our own recipes and we did not to culinary school just to buy someone else's products and sell them. We're better than that..hell we even make all our own keto chocolate.