FAQ's

Q: Whats your shop address?

A: 20B Pooks road, Ranui Auckland 

 

Q: Shop opening hours?

A: Monday - Closed but possibly open public holidays

Tuesday - Sunday 9am - 4pm

Hours are subject to change, please phone if you are making a special trip out to the westside- 021-050-3099

 

Q: I have a cafe and would like to stock your products, do you offer wholesale?

A: Absolutely. Please send us a email and we can send you all in the information you need

 

Q; I'm pregnant, can I eat your cookie dough?

A: 100% - our cookie dough contains no eggs & we heat treat our flour also

 

Q: Is your cookie dough raw?

A: Technically NO, we heat treat our flour to remove that raw "doughy" taste & texture, it contains no raw eggs (or eggs of any sort)

 

Q: Do you deliver?

A: Yes, we can ship our cookies/cookie dough sandwiches nationwide. Allow 1-3 business days. We also can be found on UberEatsNZ 

Same day delivery in Auckland is also available. Contact us first

 

Q: Are your cookie dough sandwiches made using whole ingredients?

A: Yes. The base of all of our products are made using whole foods

 

Q: I am a vegan, do you have anything for me to eat?

A: 100%

 

Q: I am diabetic, can i eat anything?

A: YES. We have diabetic friendly treats / keto treats available. Slices, cheesecakes, brownies, cookies and we can even custom make whole cakes / cheesecakes and pies.  If you are making a special trip out, we recommend calling us first and we can put some aside for you, as we sell out fast especially on the weekends.

 

Q: I am doing keto and really want something sweet, Do you have anything for me?

A: YES. We have keto treats available. Slices, cheesecakes, brownies, cookies and we can even custom make whole cakes / cheesecakes and pies for that special occasion.   If you are making a special trip out, we recommend calling us first and we can put some aside for you, as we sell out fast especially on the weekends. Nutritional information available instore as well. All of our keto products contain NO MALTITOL / ISOMALT. We make our own chocolate / marshmallows as well. Contact us for wholesale price / product list

 

Q: Gluten free options?

A: We do have afew options available. We do use gluten free ingredients, however they are made in a gluten environment, therefore they may contain traces. Custom orders welcome

 

Q: I'm boring and don't like cookie dough. Do you have cookies?

A: Firstly, that is so sad to hear, but yes we do have regular cookies. Flavours change daily.

 

Q: Do you cater for weddings?

A: Yes any special occasion. Birthdays, Baby showers, Hens nights, Corporate, etc. - custom designs & flavours welcome

 

Q: How often do you change your menu?

A: We change our "set menu" every year. We do have special limited edition flavours/items weekly. See our social media accounts to be kept up to date.

 

Q: Who are the masterminds behind the concept?

A: Jenna Chamberlain & Wesley Cannary. With over 20years chef experience between them. - see ABOUT US page for more details

 

Q: Do you make everything on-site?

A: We sure do. Every morning we are hard at work baking and creating delicious treats

 

Q: Why Ranui?

A: Why not Ranui? For anyone that has been into our store and seen the size of our kitchen will understand. Plus public transport is across the road, but most importantly, "If the food is great, people will travel far and wide for it, no matter what the area"

If you have any further questions. Phone us on 012-050-3099 or email us at info@kookiehaus.com