FAQ's

OUR LAST DAY OF THE YEAR FOR PICK UPS/DELIVERIES IS THE 24th DECEMBER. WE WILL RE.OPEN ON THE 5th JANUARY 2022 

 

 

 Q: Whats your shop address?

A: 2/20 Pooks road, Ranui Auckland

 

 Q: Do you have a contact phone number?

A: (09) 281-0463

 

Q: Shop opening hours? 

A: Open 7 days

Monday - Friday 7am till 4pm

Saturday & Sunday 9am till 5pm

We may close on the odd occasion & public holidays, so be sure to check out our social media pages for updates or call us on (09) 281-0463

 

Q: How do I order doughnuts, I can't find them on your website?

A: You need to order directly from our partner company, Doughnut Haus at www.doughnuthaus.com or you can call us on (09) 281-0463 to see what flavours we have in-store daily.

 

Q: Is everything instore Keto?

A: No, we have keto options

 

Q: Is everything instore gluten free?

 A: No, we have gluten free friendly options 

 

Q: Is everything instore Vegan?

A: No, we have vegan options

 

Q: I want to place an order for pick up tomorrow.

A: See "PICK UP- please read before ordering" page

 

Q: Do you deliver?

A: Yes. Auckland areas only. Please see "DELIVERY- Please read before ordering" page for further information. Deliveries are available Monday - Saturday

 

Q: I placed an order and it has not arrived yet?

A: Deliveries are scheduled between 8:30am - 5pm. If you have placed an email address at checkout, you will receive tracking details via our delivery app " Get circuit" the day of your delivery. Be sure to check your junk folder.

 

Q: Do you have a seating area?

A: No we do not. There is a park approx 50metres down the road from us that has tables/seats

 

Q; I'm pregnant, can I eat your cookie dough?

A: 100% - our cookie dough contains no eggs & we heat treat our flour

 

Q: Is your cookie dough raw?

A: Technically NO, we heat treat our flour to remove that raw "doughy" taste & texture, it contains no raw eggs (or eggs of any sort)

 

Q: Do you send nationwide?

A: Yes, but to commercial addresses only and via frozen freight. 

 

Q: I am diabetic, can i eat anything?

A: YES. We have diabetic friendly / keto treats available. Slices, cheesecakes, brownies, cookies and we can even custom make whole cakes / cheesecakes and pies.  If you are making a special trip out, we recommend calling us first and we can put some aside for you, as we sell out fast especially on the weekends.

 

Q: I am doing keto and really want something sweet, Do you have anything for me?

A: YES. We have keto treats available. Slices, cheesecakes, brownies, cookies and we can even custom make whole cakes / cheesecakes and pies for that special occasion.   If you are making a special trip out, we recommend calling us first and we can put some aside for you, as we sell out fast especially on the weekends. Nutritional information available instore as well. All of our keto products contain NO MALTITOL / ISOMALT. We make our own chocolate / marshmallows as well. Contact us for wholesale price / product list

 

Q: Gluten free options?

A: We do have afew options available. We do use gluten free ingredients, however they are made in a gluten environment, therefore they may contain traces.  

 

Q: Do you cater for weddings?

A: Yes any special occasion. Birthdays, Baby showers, Hens nights, Corporate, etc. - custom designs & flavours welcome

 

Q: Do you make everything on-site and from scratch?

A: Yes we do